Customer Service & Warranty
Home Maintenance
Regular maintenance is important to protect the value of your new home. A suggested maintenance schedule checklist delivered at closing identifies some of the more common weekly, monthly, or semi-annual tasks which will help manage the maintenance budget for your home. A checklist is also available in your homeowner manual.
Maintenance Checklist
Your Structural Warranty
Haven Homes has provided a Structural Warranty with 2-10 Home Buyers Warranty, the nation’s leading provider of structural warranties, to give you the most comprehensive protection available for your new home.
Your 2-10 warranty includes coverage for workmanship, distribution systems, and structural defects throughout the warranty term specified on your Certificate of Warranty Coverage.
Since the 1980s, 2-10 Home Buyers Warranty (2-10 HBW) has been a trusted leader in helping homeowners protect one of their biggest investments. Headquartered in Colorado, 2-10 HBW has protected over 6 million homes against unexpected and costly structural, systems, and appliance failures.
What’s Covered in your 2-10 Warranty?
- Ten full years of structural defect coverage for load-bearing components.
- Two full years of distribution systems coverage for defects in electrical wiring, plumbing piping, HVAC ductwork.
- One full year of coverage for defects in workmanship and materials.
Customer Service Request
Have a service request for your home?
Fill out the form to submit your items for service. Once received, our team will contact you within 48 hours regarding your request.
*In the Event of an Emergency*
call Haven Homes at (803) 955-7260.
In the Event of an Emergency
If you are experiencing an emergency, please refer to the emergency sticker on your electrical panel box for contact information for the plumbing, electrical, and HVAC contractors. In addition, please report your emergency to Haven Homes at (803) 955-7260. If your issue is NOT an emergency, please submit a service request via the form above.