Customer Service and Warranty

We have partnered with 2-10 Home Buyers Warranty, the nation’s leading provider of structural warranties, to provide you the industry’s most comprehensive protection available. Your warranty includes protection against workmanship and distribution systems defects, as well as structural defects throughout the warranty term specified on your Certificate of Warranty Coverage.

In addition to the provided warranty coverage, we are providing you an enhanced warranty service, Front Line Warranty Service (FLWS), administered by 2-10 Home Buyers Warranty. Front Line Warranty Service will be your dedicated team for all warranty-related service requests and questions.

FLWS Closing Letter Haven Homes, LLC 2023

What’s Covered?*

  • 10 full years of structural-defect coverage for load-bearing components
  • 2 full years of distribution systems coverage against defects in wiring for your electrical system, piping for your plumbing and ductwork for your mechanical system
  • 1 full year of coverage against defects in workmanship and materials

We can’t wait to build and protect your dream home!

*Please take the time to read and understand your structural warranty Service Agreement. Call us at 800.488.8844 with questions about any part of the warranty you don’t understand.

About 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty (2-10 HBW) has been a market leader in helping homeowners protect one of their biggest investments since the 1980s. 2-10 HBW provides the industry’s leading structural warranty for newly constructed homes, along with the most comprehensive systems and appliances coverage for new and existing homes. Founded and based in Colorado, 2-10 HBW has covered over 6 million homes against unexpected and expensive structural defects, and systems and appliances breakdowns. 2-10 HBW partners with thousands of the nation’s finest home builders (including us), subcontractors and real estate professionals to help home buyers, sellers and owners reduce risk, save money and have protection from the unexpected. For more information, visit

Register Your Home

Register your home with 2-10 on their website.

For more information, call (855) 429-2109 or visit

Warranty Administration
13900 East Harvard Avenue
Aurora, CO 80014
(855) 429-2109

Customer Service

To submit warranty service requests online, go to and select ‘Sign In’. If you are a first time user, choose ‘Register/Create Account’, under ‘Homeowner’ choose ‘Register my Structural Warranty’. Once you have signed in, click “Service Requests” to submit your warranty requests.

You may also choose to submit these by email at

2-10 HBW Maintenance Manual

Your Warranty

Download a copy of your 2-10 Home Buyers Warranty.